Privacy Policy

Personal Information You Provide

When you contact us through our website or use our services, we may collect the following personal information:

• • Your name and contact details when you submit enquiry forms
• • Email address for correspondence and service updates
• • Phone number for scheduling and service coordination
• • Property address for service delivery
• • Any additional information you choose to provide in messages or enquiries

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• • Browser type and version for compatibility purposes
• • Device information including operating system
• • IP address for security and analytics
• • Pages visited and time spent on the website
• • Referring website and navigation patterns

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• • Consent: When you provide explicit consent for specific data processing activities
• • Contract performance: To provide the cleaning services you have requested
• • Legitimate interests: To improve our services and website functionality
• • Legal obligations: When required by law or regulation

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• • Active client records are maintained throughout the service relationship
• • Financial records are kept for seven years in compliance with accounting requirements
• • Enquiry information is retained for two years unless you request earlier deletion
• • Website analytics data is typically anonymized after six months

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• • Secure data transmission through encrypted connections
• • Regular security assessments and updates to our systems
• • Restricted access to personal data on a need-to-know basis
• • Staff training on data protection and privacy best practices

Data Storage

Your personal information is stored securely on protected servers within the United Kingdom. We use industry-standard security protocols and regularly backup data to prevent loss or unauthorized access.

Access Controls and Monitoring

We maintain strict access controls to ensure only authorized personnel can access personal data. Our systems are monitored for suspicious activity, and we have procedures in place to respond quickly to potential security incidents.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by data protection regulations, providing information about the nature of the breach and the steps we are taking to address it.

Right to Access Personal Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear, accessible format within one month of your request.

Right to Rectification and Erasure

If any personal information we hold is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal obligations we may need to fulfill.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format that can be transmitted to another service provider. This applies to data you have provided to us with your consent or for contract performance.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may have compelling grounds to continue processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@domain.com or call +44 121 456 8293. We will respond to your request within one month and may need to verify your identity before processing certain requests.