Terms of Service
Last updated: January 10, 2026
Contact Information
Millbrook
34 Corporation Street
Birmingham B4 6SX
Phone: +44 121 456 8293
Email: info@domain.com
Welcome to Millbrook
These Terms of Service govern your use of the Millbrook website and the cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Usage Terms
1. Acceptable Use Policy
When using our website and services, you agree to use them in a lawful and respectful manner. This includes:
- • Providing accurate and truthful information when making enquiries or bookings
- • Not using the website in any way that could damage, disable, or impair its functionality
- • Respecting the intellectual property rights of Millbrook and third parties
- • Not attempting to gain unauthorized access to any portion of the website
2. Permitted Uses
Our website and services may be used for the following purposes:
- • Browsing information about our cleaning services
- • Submitting enquiries about our services through the contact form
- • Scheduling and managing cleaning service appointments
- • Communicating with our team regarding service delivery
3. Prohibited Uses
The following activities are strictly prohibited:
- • Using the website for any unlawful purpose or in violation of these terms
- • Attempting to interfere with the proper functioning of the website
- • Uploading or transmitting viruses, malware, or other harmful code
- • Impersonating any person or entity or misrepresenting your affiliation
- • Harvesting or collecting information about other users without permission
4. Service Access Requirements
To access and use our services, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
5. Fair Usage Guidelines
We expect all users to engage with our services in good faith. This includes providing reasonable notice for appointment changes, maintaining a safe working environment for our team, and communicating clearly about your service requirements and expectations.
Account and Access Terms
6. Client Account Information
When you engage our services, you become a client and we maintain records of your service preferences and history. You are responsible for:
- • Ensuring all information provided to us is accurate and up to date
- • Notifying us promptly of any changes to your contact details or property access
- • Maintaining the security of any access codes or keys provided to our team
7. Account Security Responsibilities
You are responsible for maintaining the security of your contact information and notifying us immediately of any unauthorized use of your account or any other security breach. We cannot be held liable for any loss or damage arising from your failure to comply with these security requirements.
8. Service Suspension and Termination
We reserve the right to suspend or terminate services if we believe there has been a breach of these terms, non-payment for services, or if continuing the service relationship would pose safety concerns for our team. You may discontinue services at any time by providing reasonable notice.
Service Availability and Limitations
9. Service Uptime and Maintenance
While we strive to maintain consistent service availability, we cannot guarantee uninterrupted access to our website or services. Scheduled maintenance, technical issues, or unforeseen circumstances may occasionally affect availability. We will make reasonable efforts to notify clients of any significant service disruptions.
10. Feature Availability
The specific features and services we offer may vary based on location, availability, and other factors. Not all services described on our website may be available in all areas or at all times. We reserve the right to modify, suspend, or discontinue any aspect of our services at our discretion.
11. Geographic Restrictions
Our services are currently available in Birmingham and surrounding areas. We may not be able to provide services to all locations, and availability may be subject to scheduling constraints and service capacity.
12. Service Modifications and Updates
We reserve the right to modify our services, pricing, and policies at any time. When significant changes are made that affect existing clients, we will provide reasonable notice. Continued use of our services after such changes constitutes acceptance of the modified terms.
Intellectual Property
13. Content Ownership
All content on this website, including text, graphics, logos, images, and software, is the property of Millbrook or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
14. User-Generated Content Rights
If you provide feedback, suggestions, or other communications to us, you grant Millbrook a non-exclusive, perpetual, royalty-free license to use such content for business purposes, including improving our services and marketing materials.
15. License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these terms. This license does not include any resale or commercial use of the website or its contents.
16. Copyright and Trademark Notices
The Millbrook name and logo are trademarks of Millbrook. All other trademarks, service marks, and trade names referenced on this website are the property of their respective owners. Unauthorized use of any trademarks displayed on this website is strictly prohibited.
17. Payment and Pricing Terms
Pricing for our services is displayed on our website and may be subject to change. All prices are in British Pounds (GBP) and include VAT where applicable. Payment is typically due upon completion of services unless alternative arrangements have been made.
We accept various payment methods and will provide clear invoicing for all services rendered. Late payments may be subject to additional charges, and we reserve the right to suspend services for non-payment.
18. Cancellation and Rescheduling
We understand that schedules can change. If you need to cancel or reschedule a cleaning appointment, we request at least 24 hours notice whenever possible. This allows us to adjust our team schedules and potentially offer the slot to other clients.
Cancellations with less than 24 hours notice or missed appointments without notification may be subject to a cancellation fee to cover our scheduling and preparation costs.
19. General Provisions
These Terms of Service constitute the entire agreement between you and Millbrook regarding the use of our website and services. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. These terms are governed by the laws of England and Wales.